Trusteeship experts pose for the camera



Our team prides itself on providing the best standard of professional trusteeship and governance in the industry bar none.

We achieve this through bringing the best talent into our business and ensuring high quality delivery of services through regular peer review, governance meetings and our monthly Client Executive forum.

Our peer-review processes ensure that not only specific pieces of work are discussed, but that bigger picture issues of governance and strategy are also regularly considered. The Client Executive forum is where Directors can discuss complicated client matters and obtain valuable assistance from their colleagues to ensure that clients receive the expertise of not just the lead and second Directors, but ITS as a whole, at no additional cost.

Some of the measures we take to ensure that all our Directors (and team members) keep up to date include:

  • Undertaking a rolling programme of training delivered by advisers and professionals from other disciplines
  • Holding regular round-table discussion meetings with thought leaders from all advising disciplines to understand latest thinking and keep abreast of market developments
  • Participation and attendance at industry events, including panel and speaking roles
  • Contributing articles, podcasts, blogs and thought pieces to the professional pensions media
  • Sharing experiences of complex cases with colleagues through the formal mechanism of our monthly Client Executive meetings
  • Ensuring that we have wide access to the trade press as well as to technical updates issued by advisers with whom we work
  • Supporting CPD for those holding professional qualifications

Please review the profiles of our team members to find out more or alternatively click the CV icon to identify those members of our team most suited to meeting a specific requirement via their areas of expertise:

Executive Chairman

Chris Martin Executive Chairman
07771 865 960

Chris was one of the founding Directors of ITS in 1991, becoming Managing Director in 1997 and executive chairman in 2018.

He is a well known industry figure who has led our work in a number of high profile schemes, some of which have involved periods of particular challenge to the trustees. Chris has also acted an as expert witness in court.

Chris has received a number of personal accolades including “Independent Trustee of the Year” awards and being named in the Most Influential People in Pensions lists on multiple occasions.

Chris is an Accredited Member of the APPT.


Hetal Kotecha Director - London & South
07801 286 755

Hetal joined ITS from university in 1999, becoming a Director in 2005.

He runs a portfolio of ongoing clients, and has also led a number of special projects, including the tracing and recovery of misappropriated assets.

Hetal is an Associate of the Pensions Management Institute and an Accredited Member of the APPT.

Janine Wood Director - Midlands & North
07920 416 957

Janine is a Fellow of the Institute of Actuaries who joined ITS in September 2015.

Prior to joining us Janine, who is based in Manchester, spent 20 years with a leading advisory firm predominantly acting as Scheme Actuary and corporate adviser. She has also served as scheme secretary to a number of pension schemes, so brings a truly rounded perspective to the trustee role.

Janine has advised on a variety of pensions issues including liability management, asset de-risking, scheme mergers and corporate transactions. Her wide experience across both DB and DC schemes extends to winding up both kinds of arrangement.

Janine is an Accredited Member of the APPT.

Rachel Croft Director - London & South
07387 258 538

With over 20 years’ experience in pensions, Rachel is a Director of ITS, representing the firm as Lead Director on professional trustee appointments in relation to pension schemes with assets between £25m and £2.5bn, some of which have Pensions Regulator involvement. Most of her time is spent on leading trustee appointments, and she is also a statutory director of the firm.

Rachel is a qualified Solicitor and Fellow of the Pensions Management Institute.  She holds the PMI  Level 3 Certificate in Pension Trusteeship Units 1 (formerly APT) and 2 (the new Soft Skills Exam) and is an Accredited Member of the Association of Professional Pension Trustees.

Prior to joining ITS, Rachel was UK Governance Leader for Mercer’s Retirement Business.

John Lovell Director - Governance Services
07788 205 198

John joined ITS in January 2020 from Coats Group plc, where he was Group Pensions Director, via an interim Head of Pensions role at Manchester Airport Group.

After a time at insurance companies and consultancies, John has held senior in-house Head of Pension roles including at National Grid and Sainsbury’s Supermarkets.

John is a Fellow of the Pensions Management Institute and an Associate of the Chartered Insurance Institute.

He is also an Accredited Member of the APPT.

John heads up our Trustee Governance Office

Dinesh Visavadia Director - London & South
07785 447 474

Dinesh, who joined ITS in October 2016 has a background in managing domestic and international pension arrangements with some of the UK’s most prominent employers. Most recently he was the Global Head of Pensions and Benefits at Britvic Soft Drinks prior to which he was Head of Pensions at the John Lewis Partnership.

Dinesh has wide experience as a Trustee and Chair of trustees, not just of pension schemes, but also of charities.

Dinesh is an Accredited Member of the APPT.

Mark Evans Director - London & South
07384 539 950

Mark has an advisory background and joined ITS in 2018. His portfolio of schemes includes both DB and DC and includes sole trusteeships. These have a variety of challenges and sizes.

Mark’s extensive experience working with trustee boards and sponsors makes him a particularly effective communicator and negotiator. His special interests include strategy development and de-risking.

Mark is an Accredited Member of the APPT.

Helen Frisby Director - London & South
020 3786 6247 / 07917 837 092

Helen has been at ITS since 2007, becoming a Director in 2018, and currently has day-to-day responsibility for ITS’s Trustee Support Team.

She has significant experience of providing trusteeship services to a variety of schemes, with specific skills for schemes that are in the process of securing benefits with an insurer, are going through a restructuring exercise or that have entered a Pension Protection Fund (PPF) assessment period. Helen is responsible for our relationship with the PPF.

Helen holds the PMI Award in Pension Trusteeship and is a Fellow of the Pensions Management Institute (FPMI). She is also an Accredited Member of the APPT.

Tegs Harding Director – South West
0782 738 7390

Tegs joined ITS in March 2020. She is a qualified actuary with over 15 years experience in the finance industry, having previously worked in investment consulting, asset management and retail banking.

For the last 10 years, Tegs has been an investment consultant at Mercer and more recently a Strategist,

working with pension schemes to help design a funding and investment strategy that best meets their objectives and delivers member benefits.

Tegs is a Fellow of the Institute of Actuaries (FIA), and has specialised in risk management to also qualify as a Chartered Enterprise Risk Actuary (CERA).

Akash Rooprai Director - London and South
07827 387753

Akash joined ITS in April 2020 and is our Sole Trusteeship Practice Leader. He is a qualified actuary with over 25 years’ experience in pensions consulting. Akash’s main area of expertise is bulk annuities and he has arranged some of the most interesting transactions in the market – large and small. Prior to that he was an adviser to trustees and sponsors of schemes of all sizes.

He also has experience in GMP Equalisation matters and managing data consulting projects.

Akash is a Fellow of the Institute and Faculty of Actuaries (IFoA). He chairs the IFoA member interest group on bulk annuities and the data sub-group of the industry-wide GMP Equalisation Working Group.

He is an Accredited Member of the APPT.

Sarah Horan Director - Midlands & North
0777 699 2523

Sarah has worked in pensions in the North West for over 30 years; as a pensions consultant in two major consultancies, Mercer and KPMG. In these roles, she advised on DB and DC pensions, and was involved in a number of liability reduction exercises, scheme closures and wind-ups. Prior to joining ITS, Sarah subsequently worked for 11 years at the Co-op group, where she was Head of Trustee Services and Secretary to the £11bn DB/DC hybrid scheme.

She has extensive experience in dealing with challenging pension issues, building positive engagement with all stakeholders and has implemented many complex scheme strategy changes and led on improvements to scheme governance.

Sarah is an Associate of the Pensions Management Institute, and an Accredited Member of the APPT.

Frank Oldham Director - London & South
07789 075 472

Frank joined ITS in May 2018 having held several senior leadership positions as a Senior Partner at Mercer.

He brings deep experience in managing DB risk, having worked with clients on numerous transactions and successfully lead Mercer’s Global proposition and growth in that space until his retirement from the firm in 2017.

Frank is a Fellow of the Institute of Actuaries and previously held the position of Chair of Staple Inn Actuarial Society. He is also an Accredited Member of the APPT.

Andy Smith Director - London & South
07841 990 297

Andy joined ITS in 2017. He combines his work at ITS with being a trustee of the Invensys Pension Scheme which is a £5bn, predominantly DB, hybrid scheme.

Andy has a financial background, originally from the insurance sector.

He was previously the CFO at Rothesay Life and at Paternoster, two bulk annuity specialists. Prior to that he worked for the Prudential in a number of finance roles, ultimately moving into marketing where he was responsible for the profitability of the Prudential’s pension business.

Andy is an Accredited Member of the APPT.

Dianne Day Director - Midlands & North
07946 204 055

Dianne first became a Pension Trustee in 2007 and joined ITS in 2015. She leads our work in the DC arena, with experience across DC master trusts, single employer schemes, Independent Governance Committees and sole trustee appointments.

With over 30 years’ experience in investment, governance and trusteeship in Australia and the UK, Dianne is especially interested in enhancing member outcomes through effective member communications and engagement.

Dianne holds the PMI Certificates in DC Governance and Trusteeship, and is a member of the Association of Professional Pension Trustees.

She is a Fellow of the Financial Services Institute of Australasia, a graduate in Arts and Business (BA, MBA (Hons)), and an Accredited Member of the APPT.

Graham Bryant Director - Midlands & North
07771 650 310

Graham Bryant joined ITS in January 2018 after a long career with Shell, the last 13 years as a manager in Group Pensions.

He has a varied business finance background and experience in a wide range of pension schemes, working with both sponsor and trustee boards across all aspects from benefit reviews, valuations and chairing an investment committee.

He has led project teams carrying out scheme wind-ups and buy-outs including innovative insurance transactions. He is also a Trustee Director of the Shell Contributory Pension Fund.

Graham is a qualified chartered accountant with a Masters in accounting and finance and has the Award in Pension Trusteeship. He is also an Accredited Member of the APPT.

Nita Tinn Director - London & South
07984 597 779

Nita, who has a legal and company secretarial background, joined ITS in 2010.

She represents ITS on a variety of schemes, both DB and DC, and has been involved in all stages of the lifecycle of a pension scheme from setting up both DB and DC schemes to scheme closure, buy ins and buy outs and transfers to master trust.

In addition to being a qualified solicitor, Nita is an accredited mediator and sits on the council of the Association of Professional Pension Trustees where,  as current Chair, she was heavily engaged  in the establishment of the accreditation regime for professional pension trustees.

Nita is an Accredited Member of the APPT.

Pauline Gordon Director - Scotland
07346 548615

Pauline has been a professional trustee since 2017 and is currently a trustee/independent member to four pension schemes: two £4bn schemes, RELX (Reed Elsevier) and Avon (LGPS); British Horseracing Authority; and Church of Scotland.

She has over 25 years’ experience in the pensions industry having worked as an actuary/investment consultant with Mercer for 10 years, before spending seven years at fund managers working on institutional pension scheme investments, where she was Product Specialist for Liability Driven Investment and Diversified Growth funds.

She was then the Pension & De-risking Manager at Heineken, on the Scottish & Newcastle Pension Scheme for seven years, where she was responsible for the funding, investment, and de-risking projects of the £4bn scheme.

She is a fellow of the Institute and Faculty of Actuaries and an Accredited Member of APPT.

Paul Bourdon Director - London & South
07436 548616

Paul joined ITS as a Director from Insight Investment Management where he was a Client Director Lead having previously run the Client Director team for 10 years.

He has over 40 years’ involvement in the financial industry and nearly 20 years’ working with pension and

insurance funds with extensive experience of investments of all major asset classes, ESG principles, scheme funding journeys, investment strategy, risk management and compliance/governance-related matters.

He is a Fellow of the Institute and Faculty of Actuaries.


Brian Smith Chief Operating Officer
07931 376541

Brian has been at ITS since 2019 as Chief Operating Officer. He is a Chartered Accountant and prior to ITS, his roles have included Chief Operating Officer for an Aviation Industry start-up managing the eventual trade sale and setting up a consultancy business supporting a range of companies.

He specialises in leading growing businesses, setting strategic goals and delivering them, adding value through successful M&A integration, providing leadership and development to internal teams.

Sales & Marketing

Ian Terry Sales & Marketing Director
07788 491 582

Ian joined ITS as Sales & Marketing Director at the beginning of 2020, joining from Capita Employee Solutions where he was Head of Sales (Pensions & Benefits).

Ian has over 30 years’ experience of business development and marketing roles in pensions, employee benefits, retail financial services, life insurance and general insurance sectors.

Som Ali Sales & Marketing Executive
020 3786 6241 / 07384 870459

Som joined ITS in 2008 having worked for several years in pensions administration. He was part of the discontinued schemes team firstly at Higham Group (now part of Capita) and then at Mercer.

At ITS, Som carried on his work on the wind-up of discontinued schemes including several FAS and PPF cases as well as solvent buyouts.

He has recently taken up a new role as Sales & Marketing Executive supporting Directors on new business opportunities and related sales and marketing tasks including development of promotional material, maintenance of client databases, management of social media content and website development.

Professional Operations

Louise Grindley Head of Professional Operations
07435 038308

Louise joined ITS as Head of Professional Operations in January 2021 from Barnett Waddingham where she was a Senior Project Specialist. At ITS she is responsible for professional risk management and compliance with professional standards.

She has over 30 years’ experience in the pensions industry having provided administration and governance services to a range of trust based DB and DC schemes prior to moving into project management.

She is a Fellow of the Pensions Management Institute and a qualified PRINCE2 practitioner.

Senior Trust Officers

Sue Barber Senior Trust Officer
020 3786 6238 / 07768 722 299

Sue joined ITS in 2010 and works alongside our professional trustees on a portfolio of on-going schemes, undertaking a range of scheme management activities. Prior to ITS, she worked for two years with the Pension Protection Fund, as a relationship manager for a large third-party administrator.

She has also worked closely with the in-house pension management teams at BT and Atos Origin supporting discrete pension scheme restructuring exercises. She is a member of the Pensions Management Institute (PMI) and holds the PMI Award in Pension Trusteeship and DC Governance.

She is also an Accredited Member of the APPT.

Jacqui Butterworth Senior Trust Officer
020 3786 6246 / 07887 573 510

Jacqui has been at ITS since 2009, having previously been at a leading firm of pension consultants where she provided Technical support for Trustee bodies and employers and was involved in preparing and presenting a wide variety of Trustee Training programmes. She became a Senior Trust Officer at ITS in 2018, and currently has day-to-day responsibility for one of the ITS Trustee Support Teams.

She has significant experience of providing trusteeship services to a variety of schemes, with specific skills for schemes that are in the process of securing benefits with an insurer, are going through a restructuring exercise or that have entered a Pension Protection Fund (PPF) assessment period.

Jacqui holds the PMI Award in Pension Trusteeship, and is an Accredited Member of the APPT.

Paul Sherman Senior Trust Officer
020 3786 6242 / 0738 4804 060

Paul joined ITS in October 2018 having worked in all aspects of Trust-based pensions administration and projects for over 20 years.

Paul’s role at ITS sees him form part of our Pension Protection Fund team and provide Scheme Secretary services to a number of ongoing schemes.

Paul is an Accredited Member of the APPT.

Trust Officers

Karen Collins Trust Officer
020 3786 6244 / 07584 800 822

Karen joined ITS in 1998. Since joining ITS, Karen has been primarily involved in the running of discontinued schemes, with significant experience in scheme wind ups and buy outs and taking Schemes through PPF assessment.

In addition, Karen has recently taken on a support role in ongoing sole trusteeships and is the appointed Secretary to the Trustees for 2 ongoing Schemes.
Karen holds the PMI Award in Pension Trusteeship.

Michael Derrig Trust Officer
07827 386777

Michael joined ITS in April 2020 and has over 12 years’ experience working with Trust based occupational pension schemes. He began his career with Mercer in 2007 as a graduate, where he worked for 8 years providing pension consulting and Trustee secretariat services for a portfolio of clients.

Michael has also worked for the in-house Trustee support teams at the sponsoring employers of two of the UK’s largest private-sector pension schemes.

Ian Wilson Trust Officer
07887 566 197

Ian joined ITS in November 2020 from Capita, where he was responsible for a team administering  more than 20  DB, DC and hybrid occupational arrangements ranging in size from £10m to in excess of £1bn.

Duties also extended to secretarial and consultancy appointments. Earlier in his career he held administration positions at JLT and MHA Pensions. He is a Fellow of the Pensions Management Institute.

Trust Associates

Daniel Leader Trust Associate

Daniel joined ITS in 2014 from Towers Watson, previously working there as a DC Pensions Consultant.  His pensions career started in 2000 doing in-house DB pensions administration for a variety of local government bodies, before moving onto DC consultancy in 2006, prior to joining ITS.

He holds an award in Local Government Pensions Scheme Administration, is part-PMI qualified and has also attained the Award in Pensions Trusteeship (APT).

Clement Oppong Trust Associate

Clement joined ITS in early 2019 from Mercer having held various position as a Senior Pension Administrator for a number of DB Schemes.

He started his career at Merchant and Navy Pension Administration (MNPA Ltd which later became part of JLT) working there for almost 8 years. He holds the Award in Pension Trusteeship and is a student member of PMI.


Joanne Brett Personal Assistant

Jo joined ITS as a Temporary Secretary in 1996 and is now Personal Assistant to the Executive Chairman. She has experience of working in a very busy and demanding environment both at Board and Director Level.

During the course of her employment with ITS, Jo has seen and adapted to many different situations in order to meet the evolving needs of the Board, Directors and Clients.

Diane Thorne Personal Assistant

Di joined ITS in 2009, joining from a local firm of solicitors where she was as a legal PA.

She has previously worked in local council services, banking, retail and the hospitality industry. She is proud to be “part of the ITS family”.

Georgina Milton Accounts Administrator

Georgie joined ITS as a Personal Assistat in 2015, previously working in Pensions Payroll at JLT, and became Accounts Administrator in 2020.

Since joining ITS she has enjoyed developing her skills and building strong working relationships with colleagues and clients.

India Bell Personal Assistant

India joined ITS in 2020 as a Personal Assistant, most recently working in a  Front of House role and has previously been a PA .

She is hoping to hit the ground running in her new role and is looking forward to developing strong relationships with her new colleagues and clients.